The SAG Group of companies


SAKS is a subsidiary of the St. Anthony’s Group (SAG), which is one of Sri Lanka’s largest and oldest conglomerates.


2015
Established
$0
Million Excess in Annual Turnover
$0
Million Excess of Fixed Assets
2500+
Employees

  • Solid fiscal management, impeccable ethics and strong business acumen have created a diversified business empire that has several pioneering firsts to its credit.
  • SAG is a fully diversified conglomerate involved in BPM (SAKS), Manufacturing (Anton/Tokyo Cement/Rhino), Real Estate (OrionCity), IT , Building Materials, Agriculture, and Plastics.
  • OrionCity the Real Estate arm of SAG owns and operates Sri Lankas 1st and largest IT park. It is home to over 15 companies including global IT firms, such as Virtusa, Pearson, WNS.

SAKS


SAKS was a entreprenurial idea of our CEO, Jeevan Gnanam, who saw the need of quality offshore services for companies that were looking at expanding their global business services overseas.


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Senior Management Team


Jeevan Gnanam
MD

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Jeevan is an entrepreneurial idea generator like his grandfather late Mr. A. Y. S Gnanam, founder of St. Anthony’s Group (SAG). SAG is one of the oldest and largest conglomerates which pioneered industrialization in Sri Lanka by manufacturing textiles, building materials, plastic products, industrial fasteners, cement, fiber cement and corrugated roofing sheets.

Jeevan is the visionary behind Sri Lanka’s first operational IT Park – Orion City, home to some of the world’s leading IT firms. Since its inception in 2008, Orion City has experienced steady growth and is on track to achieve its goal of being a 3,000,000 square feet facility by 2020.  He also serves as the CEO of Anton one of the largest plastic manufacturers in the country.

Hariharan Padmanaban
CEO

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Marsha-imageHe currently carries out the functions of CEO – SAKS Global  (Pvt) Ltd a fully fledged Offshoring Service Provider. Prior to his stint with SAKS Global and Xcendant he held the position of Global Business Development Manager – Orion Development (Pvt) Ltd – Srilanka. This is the First Technology Park in Sri Lanka which is catering to some of the largest IT / BPO Global entities located in Sri Lanka.

Hari has been one of the major drivers for its success and has been key in convincing global entities to look at Sri Lanka as a destination and Orion City as an end to end Infrastructure provider. He also serves on the Board and was a founding member of SLASSCOM which is the IT / ITES Body for Sri Lanka. Brings on board a diverse wealth of experience and has worked with Companies like GE Capital, HSBC, RR Donnelley, WPA UK etc.

Ashan Fernando
General Manager

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PlaceholderAshan Fernando has over 10 years of experience in the finance and accounting field, attached to multinationals. An innovative and strategic thinker with proven expertise in change management, project delivery, business process transitioning, business turnaround, international dealings and risk management. He has extensive experience in the business process management industry, having played an integral role in many business transitioning projects at HSBC Securities Services (HDPL Colombo), WNS Global Services and Carson Cumberbatch SSC.

Operations Management Team



Arulini Sivamoorthy
Team Lead - Research & Analytics

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Arulini has been with SAKS since 2012 and heads up the research team at SAKS. She holds a bachelors degree in Business Administration (Specialized in Finance) from University of Colombo.
She has comprehensive knowledge in market research, corporate finance research, excel, creating and maintaining of databases, report compilation, project management software and knowledge management tools.
She has the ability to transform new client requirement to a process that can be executed. As the team lead, she is responsible for carrying out training processes for new team members, quality control and client relationship management.

Amila Darshana
Assistant Manager - Contact Centre Operations

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Amila is currently in employment with the Contact centre Operations in SAKS Global (Pvt) LTD as the Assistant Manager. Starting his career with Providence Business Services (Pvt) Ltd, the contact centre of SAKS Global (Pvt) LTD as the Senior Training Coordinator back in 2011, he possesses a comprehensive professional and technical proficiency for more than 5 years in Customer service segment.

Amila accomplishes organisation goals by accepting ownership for managing contact centre operations, effective resource planning, setting up and implementing contact centre strategies and operations along with short and medium term development plans and implementing high quality standards of customer service for the corporate sectors in order to exceed their expectations and to assure their satisfaction.

Tharindu Dasunpriya
Assistant Manager - Contact Centre Operations

Let’s get started… SAKS Offshore Delivery Center


Engagement models



SAKS Process - Transition Methodology


Appraisal and Approval

  • SAKS would meet up/call and discuss the client requirements including overall objectives of the client sponsor, key stakeholders, current operations and processes to be outsourced initially.
  • SAKS would then send over an engagement proposal with pricing for approval.
  • Once approved, contract preparation would get underway.

Transitioning

  • Engaging the transition team – headed by the transition manager.
  • Implementing knowledge transfer plan – preparing SOPs, training docs.
  • Familiarizing with client technology.
  • Establishing SLAs.
  • Preparing the offshore team.

Pilot Phase

  • Transferring responsibility to Delivery Manager
  • Initiating offshore operations
  • Receiving and Reviewing client feedback

Kick Off

  • Ongoing delivery – business as usual
  • Continuing communication with client
  • Fine tuning the process necessary
  • Ramp up if required

Post Implementation/Governance

  • Implementing an effective quality management system with periodic health checks.
  • Informal and Formal (Csat Surveys) feedback.
  • Continuous improvement.

Governance Structure


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